Supplementary Table 1.
Patient Perceptions of Telemedicine Visits Stratified by Visit Method, Age, and Portal Use
| Variable | Level | Overall (N = 788) | Telephone (n = 573) | Video (n = 215) | P valuea | Age <60 (n = 388) | Age 60+ (n = 400) | P valuea | No portal use (n = 206) | Portal Use (n = 582) | P valuea |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Age, y | < 30 | 63 (8.0) | 42 (7.3) | 21 (9.8) | .033 | ... | ... | 14 (6.8) | 49 (8.4) | .053 | |
| 30-39 | 84 (10.7) | 53 (9.2) | 31 (14.4) | ... | ... | 12 (5.8) | 72 (12.4) | ||||
| 40-49 | 83 (10.5) | 60 (10.5) | 23 (10.7) | ... | ... | 22 (10.7) | 61 (10.5) | ||||
| 50-59 | 158 (20.1) | 109 (19.0) | 49 (22.8) | ... | ... | 40 (19.4) | 118 (20.3) | ||||
| ≥60 | 400 (50.8) | 309 (53.9) | 91 (42.3) | ... | ... | 118 (57.3) | 282 (48.5) | ||||
| Sex | Female | 466 (59.1) | 339 (59.2) | 127 (59.1) | >.99 | 228 (58.8) | 238 (59.5) | .88 | 128 (62.1) | 338 (58.1) | .32 |
| Male | 322 (40.9) | 234 (40.8) | 88 (40.9) | 160 (41.2) | 162 (40.5) | 78 (37.9) | 244 (41.9) | ||||
| Visit method | Telephone | 573 (72.7) | ... | ... | 264 (68.0) | 309 (77.3) | .004 | 180 (87.4) | 393 (67.5) | <.001 | |
| Video | 215 (27.3) | ... | ... | 124 (32.0) | 91 (22.8) | 26 (12.6) | 189 (32.5) | ||||
| How did video visit compare to face-to-face | Worse | 139 (18.2) | 111 (20.1) | 28 (13.4) | .007 | 60 (15.8) | 79 (20.6) | .001 | 60 (29.1) | 79 (14.2) | <.001 |
| As good | 396 (52.0) | 286 (51.7) | 110 (52.6) | 206 (54.4) | 190 (49.6) | 93 (45.1) | 303 (54.5) | ||||
| Better | 112 (14.7) | 68 (12.3) | 44 (21.1) | 69 (18.2) | 43 (11.2) | 30 (14.6) | 82 (14.7) | ||||
| Not sure | 115 (15.1) | 88 (15.9) | 27 (12.9) | 44 (11.6) | 71 (18.5) | 23 (11.2) | 92 (16.5) | ||||
| Any concerns about telemedicine | No | 744 (94.4) | 539 (94.1) | 205 (95.3) | .60 | 370 (95.4) | 374 (93.5) | .28 | 197 (95.6) | 547 (94.0) | .48 |
| Yes | 44 (5.6) | 34 (5.9) | 10 (4.7) | 18 (4.6) | 26 (6.5) | 9 (4.4) | 35 (6.0) | ||||
| Ease of software download/use | Very dissatisfied | 16 (2.1) | 16 (2.9) | 0 (0.0) | .012 | 5 (1.3) | 11 (2.8) | .67 | 0 (0.0) | 16 (2.9) | .002 |
| Somewhat dissatisfied | 15 (2.0) | 11 (2.0) | 4 (1.9) | 8 (2.1) | 7 (1.8) | 3 (1.5) | 12 (2.1) | ||||
| Neither satisfied nor dissatisfied | 25 (3.3) | 15 (2.7) | 10 (4.8) | 12 (3.2) | 13 (3.4) | 10 (4.9) | 15 (2.7) | ||||
| Somewhat satisfied | 97 (12.7) | 63 (11.3) | 34 (16.3) | 47 (12.4) | 50 (13.0) | 37 (18.0) | 60 (10.7) | ||||
| Very satisfied | 612 (80.0) | 451 (81.1) | 161 (77.0) | 307 (81.0) | 305 (79.0) | 156 (75.7) | 456 (81.6) | ||||
| Overall satisfaction with healthcare quality | Very dissatisfied | 21 (2.7) | 20 (3.6) | 1 (0.5) | .078 | 10 (2.6) | 11 (2.8) | .20 | 3 (1.5) | 18 (3.2) | .040 |
| Somewhat dissatisfied | 7 (0.9) | 5 (0.9) | 2 (1.0) | 1 (0.3) | 6 (1.6) | 1 (0.5) | 6 (1.1) | ||||
| Neither satisfied nor dissatisfied | 2 (2.9) | 18 (3.2) | 4 (1.9) | 9 (2.4) | 13 (3.4) | 12 (5.8) | 10 (1.8) | ||||
| Somewhat satisfied | 90 (11.8) | 61 (11.0) | 29 (13.9) | 51 (13.5) | 39 (10.1) | 23 (11.2) | 67 (12.0) | ||||
| Very satisfied | 625 (81.7) | 452 (81.3) | 173 (82.8) | 308 (81.3) | 317 (82.1) | 167 (81.1) | 458 (81.9) | ||||
| Overall satisfaction with telemedicine experience | Very dissatisfied | 19 (2.5) | 18 (3.2) | 1 (0.5) | .18 | 7 (1.8) | 12 (3.1) | .68 | 1 (0.5) | 18 (3.2) | .046 |
| Somewhat dissatisfied | 9 (1.2) | 6 (1.1) | 3 (1.4) | 6 (1.6) | 3 (0.8) | 2 (1.0) | 7 (1.3) | ||||
| Neither satisfied nor dissatisfied | 21 (2.7) | 17 (3.1) | 4 (1.9) | 11 (2.9) | 10 (2.6) | 10 (4.9) | 11 (2.0) | ||||
| Somewhat satisfied | 100 (13.1) | 72 (12.9) | 28 (13.4) | 49 (12.9) | 51 (13.2) | 28 (13.6) | 72 (12.9) | ||||
| Very satisfied | 616 (80.5) | 443 (79.7) | 173 (82.8) | 306 (80.7) | 310 (80.3) | 165 (80.1) | 451 (80.7) | ||||
| Would use telemedicine in the future | Probably will not | 60 (8.0) | 52 (9.6) | 8 (3.9) | .006 | 21 (5.7) | 39 (10.3) | .005 | 31 (15.8) | 29 (5.3) | <.001 |
| Not Sure | 54 (7.2) | 36 (6.6) | 18 (8.8) | 26 (7.0) | 28 (7.4) | 12 (6.1) | 42 (7.6) | ||||
| Probably will | 291 (38.9) | 221 (40.7) | 70 (34.1) | 131 (35.5) | 160 (42.2) | 71 (36.2) | 220 (39.9) | ||||
| Definitely will | 343 (45.9) | 234 (43.1) | 109 (53.2) | 191 (51.8) | 152 (40.1) | 82 (41.8) | 261 (47.3) | ||||
| Net promoter scoreb | 49 | 45 | 54 | .099 | 45 | 54 | .21 | 50 | 45 | .57 |
NOTE: Data are presented as number (%) unless noted otherwise.
a
Bold P values are statistically significant (P < .05).
b
A score of ≥50 is considered excellent, and ≥40 is considered good.