Table 2.
Model fit indices for first and second-order factors.
| χ2 | df | χ2/df | p | CFI | TLI | RMSEA | ||
|---|---|---|---|---|---|---|---|---|
| Employee experience | Second order | 755.54 | 233 | 3.26 | *** | .94 | .92 | 08 |
| One order | 6.68 | 2 | 3.34 | *** | .98 | .94 | .08 | |
| AI experience | Second order | 122.08 | 40 | 3.05 | *** | .97 | .96 | .07 |
| One order | 5.92 | 2 | 2.96 | *** | .98 | .97 | .07 | |
| Customer engagement | Second order | 877.04 | 265 | 3.31 | *** | .95 | .94 | .07 |
| One order | 6.78 | 2 | 3.39 | *** | .99 | .97 | .07 | |
| Emotional intelligence | Second order | 253.66 | 98 | 2.59 | *** | .97 | .96 | .07 |
| One order | 3.42 | 2 | 1.71 | *** | .99 | .99 | .04 |
Note: ***p < .001.