Table 3.

Discriminant validities for the study variables.

	AVE	CR	EE	AI exp	CE	EI	CL	Marker
EE	.85	.96	.96
AI exp	.92	.98	.57*	.92
CE	.89	.98	.42*	.55*	.94
EI	.85	.96	.68*	.39*	.27*	.82
CL	.85	.96	.62*	.69*	.75*	.41*	.82
Marker	.82	.93	.05	.09	.02	.04	.08	.90

Note: AVE: average variance extracted; CR: composite reliability; Diagonal elements are the square root values of AVEs; Off-diagonal elements are the correlations among constructs. The correlation values between variables with the inclusion of the marker variable are same as those without the marker variable; *p < .05.

EE = employee experience, AI exp = AI experience, CE = customer engagement, EI = emotional intelligence, CL = customer loyalty.