Table 4.

Frequency, preventability and severity of patient-reported incidents and concerns

	Practice A		Practice B		Practice C		Practice D		Practice E		Practice F		Total
	T1	T2	T1	T2	T1	T2	T1	T2	T1	T2	T1	T2	T1	T2
No of patient-reported incidents*	1	–	4	0	2	2	0	0	3	3	1	4	11	9
Average preventability rating (range)†	Definitely preventable	–	Probably not preventable	–	Definitely preventable, Probably preventable	Probably preventable, Don’t know	–	–	Definitely preventable	Probably preventable	Definitely preventable	Definitely preventable	Definitely preventable	Probably preventable
Average severity rating (range)‡	10 (10)	–	7.3 (6–8)	–	6.5 (3–10)	8.5 (7–10)	–	–	6.7 (6–8)	6.3 (6–7)	9 (9)	7.6 (7–9)	7.4 (3–10)	7.4 (6–10)
No of patient-reported concerns§	6	–	13	6	9	3	2	2	8	6	4	8	42	25
No of patient-reported concerns that were classified as safety incidents	3	–	7	3	1	1	1	2	3	3	2	3	17	12

T1=Time 1 (baseline).

T2=Time 2 (6 months postintervention period).

*Patient-reported incidents using Patient Incident Reporting Tool.

†Preventability scale consists of five options ‘definitely preventable’, ‘probably preventable’, ‘Probably not preventable’, ‘definitely not preventable’, and ‘don’t know’. Expressed as the median due to it being an ordinal variable.

‡Patient-Rated Severity Scale is 1–10 with 1=not serious at all and 10=extremely serious.

§Patient-reported concerns mentioned in ‘other comments’ section of the survey (total number of negative comments).

¶Patient-reported incidents mentioned in the ‘other comments’ section of the survey (PISA classification system was used to classify safety incidents.⁶⁸