Table.

Ochsner Clinical School Service Projects Developed During the COVID-19 Pandemic

Project	Description	Aims	Challenges
COVID-19 Hotline	Medical student–staffed triage hotline	Answer calls about symptoms concerns Inform citizens of shelter-in-place recommendations	Large volume of calls leading to lengthy wait times for patients
OB COVID-19 Call Center	Medical student–staffed triage hotline for current Ochsner obstetrics patients	Answer calls regarding concerns for the implications of COVID-19 on pregnancy Make outgoing calls to proactively check in on all current obstetric patients	Specialty patient population requiring tailored and up-to-date advice
Ochsner m3D Lab PPE Initiative	Intake, disinfect, assemble, and distribute face shields, hand-sewn masks, and gowns	Provide frontline workers with adequate PPE	Balance needs for significant manpower and social distancing
MedVantage Clinic Telemedicine	Clinic that assists geriatric patients with multiple barriers to healthcare access	Screen patients for depression, access to food and transportation, safe housing, sufficient medication Address most pertinent health issues, screen for COVID-19 symptoms, and advise patients on the importance of social isolation	Difficulties with helping elderly patients navigate electronic applications
Family Communication Champion Project	Student-led family communication service under physician direction	Relieve physician burden by updating families on patient clinical status and plan of care	Physician hesitation to entrust medical students with relaying sensitive information
COVID-19 Diagnostic RT-qPCR Laboratory Testing	Quantitative reverse transcription polymerase chain reaction (RT-qPCR) laboratory testing	Perform statewide SARS-CoV-2 diagnostic testing and report results	Immense workload because of relatively few qualified students

m3D, medical 3-dimensional; OB, obstetrics; PPE, personal protective equipment; SARS-CoV-2, severe acute respiratory syndrome coronavirus 2.