Table 5.
PSQ-18 domains mean scores before and after the integration (n = 970)
| PSQ18 subscales (Average scores) | First quarter (n = 483) | Last quarter (n = 487) | 95% confidence interval | p-value | |
|---|---|---|---|---|---|
| Mean (SD) | Mean (SD) | Lower | Upper | ||
| General satisfaction | 2.96 (0.804) | 3.36 (0.834) | −0.509 | −0.302 | <0.001 |
| Doctors’ technical quality and competence | 3.38 (0.592) | 3.52 (0.635) | −0.224 | −0.069 | <0.001 |
| Interpersonal skills | 3.44 (0.789) | 3.67 (0.793) | −0.330 | −0.130 | <0.001 |
| Communication skills | 3.59 (0.808) | 3.56 (0.775) | −0.071 | 0.128 | 0.576 |
| Time spent with doctor | 3.04 (0.876) | 3.19 (0.864) | −0.263 | −0.043 | 0.006 |
| Accessibility and convenience | 2.88 (0.748) | 3.24 (0.652) | −0.447 | −0.270 | <0.001 |