Table 6.

Multinomial logistic regression model assessing odds of moderately and highly satisfied relative to non-satisfied for the first and last quarters (n = 970)

Multinomial logistic regression model assessing odds of first quarter (n = 483)
Variables	Moderately satisfied		Highly satisfied
	OR (95% CI)	p-value	OR (95% CI)	p-value
Less overcrowding of registration counters
Yes	2.24 (0.93–5.41)	0.071	3.60 (1.24–10.47)	0.018
No	Reference		Reference
General cleanliness of center and toilets
Yes	2.03 (0.97–4.28)	0.060	4.33 (1.81–10.38)	0.001
No	Reference		Reference
Staff behavior
Yes	2.35 (1.01–5.50)	0.047	2.74 (0.97–7.71)	0.055
No	Reference		Reference
Ease in referral
Yes	1.55 (0.60–3.96)	0.357	4.45 (1.5–12.604)	0.005
No	Reference		Reference
Multinomial logistic regression model assessing odds of last quarter (n = 487)
Less overcrowding of registration counters
Yes	2.32 (1.02–5.28)	0.044	1.25 (0.54–2.85)	0.594
No	Reference		Reference
General cleanliness of center and toilets
Yes	1.12 (0.49–2.52)	0.784	1.09 (0.49–2.41)	0.826
No	Reference		Reference
Staff behavior
Yes	1.10 (0.48–2.53)	0.807	2.48 (1.17–5.95)	0.038
No	Reference		Reference
Ease in referral
Yes	1.51 (0.72–3.15)	0.270	1.71 (0.83–3.51)	0.144
No	Reference		Reference
Dentist
Yes	1.94 (0.69–5.43)	0.207	2.74 (1.03–7.49)	0.043
No	Reference		Reference