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. 2020 Jun 25;22(6):e19771. doi: 10.2196/19771

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©Pieter Vandekerckhove, Yves Vandekerckhove, Rene Tavernier, Kelly De Jaegher, Marleen de Mul. Originally published in the Journal of Medical Internet Research (http://www.jmir.org), 25.06.2020.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in the Journal of Medical Internet Research, is properly cited. The complete bibliographic information, a link to the original publication on http://www.jmir.org/, as well as this copyright and license information must be included.

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Customer journey of a video consultation for a patient with an implanted device. IT: information technology. SMS: short message service.