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Summary of interviewees.
| Role of interview participant | Number of interviewees |
|---|---|
| Director of Nursing/Senior nurse manager/Matron | 11 |
| Ward manager | 6 |
| Senior staff nurse / junior ward sister (Band 6) | 8 |
| Staff nurse (Band 5) | 13 |
| Healthcare assistant (Bands 2 and 3) | 12 |
| Patients | 34 |
| Family carers | 28 |
