Table 2.

Methods of motivating frontline staff with rewards and recognition for infection prevention efforts

Type of motivation	Perspectives of managers
Rewards	“Yeah, so we just had a party, a big party…we had like a huge banner made that we hung outside. We made poster boards, and we ordered a cake. And we invited other units to come and celebrate our success.” “Every nurse is getting a goody bag that says, ‘You're a lifesaver.’” [with lifesaver candies inside.] “Last year we had trophies made up for different CAUTIs and CLABSIs and people who met those goals or exceeded them got little trophies to display on their unit. And candy.”
Recognition	“A lot of individual recognition like, so-and-so had no infections…and that is recognized at huddle in front of your peers.” “…trauma, neuro [neurology] ICU because they were, I'd say, 190 days or something like that without an infection. We announced it at bed huddle and everyone was made to feel a part.” “Recognition, and there's hospital-wide emails you know. They'll have all the units on there and the amount of days they have gone and things like that. A lot of times we will get signs on the door that says you've gone 100 days.” “They post newsletters and it might even be on the internet and that kind of thing. Everybody sees that throughout the organization…and they [frontline staff] are very proud of it.”
Type of motivation	Perspectives of frontline staff
Rewards	“Our unit was recently awarded because it has been two years since our last CAUTI and three years since our last CLABSI. We had a big cake party and a big picture of us, a video of us.” “We actually all got new scrub jackets and that was like the best ever. I think it motivates us as a unit.” “We were CLABSI-free for a year and we had like, they brought in, they catered food and we had like a little party after a year. Oh, I mean we don't say no to food so, we liked it.” “They did ice cream one time and pizza for so many months of not having CAUTIs or CLABSIs. Which is nice because we are nurses and we always like food.”
Recognition	“We send a weekly email. We do actually give acknowledgement of people who have done, you know, 100% or something with their documentation.” “Well our manager always sends us kudos when we don't have any hospital-acquired [infections]. When everything is going smooth, she always sends us an email saying great job–you guys did really good.” “We'll post it up by the elevator so we can see it, so patients can see it, their families can see it. It would say like, ‘Congrats!’”