Official websites use .gov
A
.gov website belongs to an official
government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you've safely
connected to the .gov website. Share sensitive
information only on official, secure websites.
Results of the sub-components for Reciprocity, using the AHP relative assessment method
| Information component | Relative weight |
|---|---|
| Devotion | 0.235 |
| Serviceability | 0.264 |
| Mutuality | 0.156 |
| Responsiveness | 0.220 |
| Appreciation | 0.050 |
| Understanding | 0.075 |
Consistency index = 0.144
