Skip to main content
. 2020 May 28;11:511. doi: 10.3389/fpsyt.2020.00511

Table 1.

Rapid design and implementation of a psychosocial support system for healthcare workers: Steps for implementing the Covid-Psy hotline in 3 days.

Step 1 Official mandate from the authorities to lead and develop the project (an essential step for its successful promotion and unifying dimension).
Step 2 Request for the creation of hotline numbers with possible transfer to psychologists' personal mobile phones (this step may take some time and may need several lines to be provided).
Step 3 Formulation of psychological intervention materials and policies
(including a list with numbers and addresses of possible psychological and psychiatric referral locations)
Step 4 Call for volunteer certified psychologists to help on this hotline (creation of a list of volunteers with personal contact details, and a messaging group to facilitate communications between volunteers)
Step 5 Call for volunteer certified psychiatrists in case of psychiatric cases (creation of a list of volunteers with personal contact details)
Step 6 Creation of an anonymous and protected database (in order to be able to improve and evolve the support)
Step 7 Communication and regular reminders of the existence about the hotline for hospital workers