Table 1.

Illustration of factors impacting care experiences

Experiences of safe, respectful care

Experiences of hurtful, disrespectful care

Staff demonstrated compassion, interest, and respect Felt dignity was intact during care Treatment and care choices upheld Human rights acknowledged, explained, and upheld Personal beliefs and values respected Felt physically and emotionally safe Privacy respected In response to care, generally feeling motivated, hopeful, supported

Staff demonstrated lack of concern, disregard, or judgement Felt dignity was injured during care Seclusion or restraint (physical, mechanical, chemical, emotional) Use of security staff and/or police Forced detention and treatment Coercion (threats of force) Harassment, violence, assault Poor prognosis leading to injured hope In response to care, generally feeling fear, anger, despair, and/or shame