Table 4.

Summary of outcomes for practice teams

Site	Implementation outcomes: adoption/uptake Actions to engage in the work of the collaborative				Improvement initiatives	Service outcomes or patient outcomes
	% attendance Learning sessions (n7) (median71%)	% attendance Mentor-coach calls* (median 71.5%)	Number of assignments submitted (of 7) (median 7)	Regularity of weekly team meetings	Types of initiatives†	Reported changes in service efficiency or in patient health
1	71% (5/7)	93% (25/27)	7	Most of the time	Cervical cancer screening†
2	86% (6/7)	83% (24/29)	7	Most of the time	Diabetes care (DidNotShow letters)†
3	100% (7/7)	76% (22/29)	6	Irregular meetings	Efficient office visit workflow (cycle time)
4	71% (5/7)	83% (24/29)	7	Most of the time	Cervical cancer screening†	Increased cervical cancer screening rates from 32% to 40%
5	86% (6/7)	85% (23/27)	7	Almost all of the time	Efficient office visit workflow† Early arrival time communication†
6	86% (6/7)	72% (21/29)	7	Almost all of the time	Mammography screening†	Increased mammography screening rates from 67% to 71%
7	71% (5/7)	31% (9/29)	7	Most of the time	Reducing no shows†	Improved rate of rescheduling patients who had not shown up for an appointment, from 37% to 57%
8	57% (4/7)	21% (6/29)	7	Stopped meeting	Access to appointment process
9	71% (5/7)	44% (12/27)	6	Most of the time	Patient experience and clinical workflows redesign (chart prep for post emergency room visits)†
10	71% (5/7)	63% (17/27)	5	Irregular meetings	Improving control of hypertension and low-density lipoprotein (LDL)
11	29% (2/7)	14% (4/29)	2	Stopped meeting
12	86% (6/7)	37% (10/27)	6	Most of the time	Pre visit planning† Referral process†
13	100% (7/7)	78% (21/27)	7	Most of the time	Uncontrolled diabetes intervention†	Decrease in HbA1c in population of patients with diabetes, from 10.44 to 8.6, in 6 months

*One National Cooperative Agreement (NCA) coach held 29 calls, the other NCA coach held 27 calls.

†Indicates a playbook was submitted for the improvement initiative.