Theoretical foundation
Client-Centered Counseling
Motivational Interviewing
Manual development
Overview of counseling goals
Outline points of contact and timing of sessions
Outline of session tasks
Detailed description of approach
Examples
Tabletop flipchart reinforced manual and facilitated conversational interaction
Flipchart translated into five languages
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In-person trainings
Joint training with all study counselors
Three training sessions
Initial introduction (June 2016; 6 hrs.)
In-person training timed to initiation of enrollment (Sept 2016; 16 hrs.)
Follow-up training focused on follow-up and product use end visits (Sept 2017, 16 hours)
Additional training conducted for counselors with low fidelity ratings (March 2017; 16 hours)
Content of trainings
Review of client-centered concepts
Review of manual
Role-play
Discussion
Certification
Audio-recorded mock sessions
Three mock sessions had to meet fidelity criteria for approval to see study participants
Feedback and coaching until three mock sessions met fidelity criteria
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Fidelity monitoring procedures Rating forms
Establish fidelity criteria for each session task and element of client-centeredness
Establish passing scores:
Standard form using tick boxes for key aspects of session tasks
Interrater Reliability
Guidelines for rating established
Training in client-centered counseling and Options Counseling
Monthly interrater reliability assessment
Selection of Sessions
All session recordings uploaded to secure server
All sessions logged into a spreadsheet
First 5 sessions rated; if all were Enrollment Visits, the first 3 Follow-Up visit sessions were also rated. Then 1 in 10 sessions randomly selected for rating.
Feedback coaching sessions
Informed by rating forms
Discussion of cases
Review of counseling skills
Corrective feedback
Additional group or individual coaching if needed
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Attendance
Receipt of adherence counseling session
Duration of session
Received key components of intervention
Explanation of residual drug levels and increased protection from HIV
Problem solving obstacles to adhering to ring use
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