Table 4.

The Netherlands

Individual/proactive	Collective/proactive
• Interview patients or family during planned inspections in all care sectors  • Collect experiences from adolescents and other patient groups (such as people living in poverty) in theme based inspections  • Interview frail older service users to inform theme based inspection  • Search social media to collect information from individual patients as signals in risk based supervision	• User panels on specific regulatory topics  • User involvement in multi annual policy plan  • Advisory board of children (Children’s Council)  • User involvement in designing supervision frameworks  • Sharing information about the inspectorate to the public  • Use patients as a source of information for planning and conducting theme based inspections  • Interview adolescents represented in a youth council as part of theme based inspection  • Young peer-inspectors in inspection team to interview young people  • Experts-by-experiences (with learning disabilities) involved in the entire inspection process of theme based inspection  • Experts-by-experience were trained and involved in inspections in elderly care homes  • Mystery-guests with learning disabilities used in review of access of services (experts by experience show up in institutions under-cover and inform inspectors about their experiences)  • Mystery guests used in reviews of elderly home care  • Search social media to collect information about organizations as signal in risk based supervision  • The ratings and reviews of an independent patient rating website are used by inspectors in identifying risks or themes or to prioritize their visits
Individual/reactive	Collective/reactive
• Patient complaints  • Regulatory requirement for involvement of patient/next of kin in incident investigation  • Contact next of kin after sentinel events to identify if they have been involved in the required investigation by the healthcare organization	• Inspecting of how healthcare organizations involve patient and next of kin in incident investigation  • Aggregated information from complaints on sector and themes is used in risk based supervision for agenda setting and prioritization  • Text mining research is performed to find relevant topics in complaints