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. 2020 Jul 9;57(6):102345. doi: 10.1016/j.ipm.2020.102345

Table 1.

The literature on information credibility.

Source Context Predictors of information credibility
Online information credibility
Fogg (2003) Online information credibility Message content: involvement, topic, task, and experience
Other factors: assumptions in users’ minds, skill/knowledge, and context
Cheung et al. (2009) Credibility of electronic word-of-mouth Message content: argument strength, recommendation framing, recommendation sidedness, and confirmation with prior beliefs
Sender-related factor: source credibility
Normative determinants: recommendation consistency, and recommendation rating
Cheung et al. (2012) Online review credibility Message content: argument quality, review consistency, and review sidedness
Sender-related factor: source credibility
Qiu et al. (2012) Credibility of electronic word-of-mouth Message content: conflicting aggregated rating
Jung et al. (2016) Online diet-nutrition information credibility web sites Message content: message accuracy
Sender-related factor: source expertise
Thon and Jucks (2017) Online health information credibility Sender-related factor: medical vs. nonmedical, authors’ language use (technical vs. every day)
Information credibility on social media
Xie et al. (2016) Information credibility on microblogs Sender-related factor: gatekeeping behavior of microblog users
Shariff et al. (2017) Credibility evaluation of news on Twitter Readers’ features: educational background and geo-location
Message content: topic keyword, alert phrase, and writing style
Borah and Xiao (2018) Health information credibility on Facebook Message content: message framing (gain vs. loss), and social endorsement (high vs. low)
Sender-related factor: expert vs. non-expert
Yin et al. (2018) Microblog information credibility Sender-related factor: microblog platform credibility, source credibility, and social endorsement
Message format: vividness
Aladhadh et al. (2019) Information credibility on social media Sender-related factor: the distance between an information source and the event
Cooley and Parks-Yancy (2019) Product information credibility on social media Sender-related factor: celebrities, influencers, and people whom consumers know
Song, Zhao, Song and Zhu (2019) Credibility of health rumors on social media Message content: quality cues, attractiveness cues, and affective polarity