Table 1.

Example of the analysis process, from verbatim meaning unit to the main theme.

Meaning Unit	Code	Subcategory	Category	Main Theme
"Generally, I experience the device as a contribution. I could see the patient and can even ask individual questions. I get an idea of the patient’s general condition and I could hear how the person communicates with me...or I could see how the person moved ".	Complements phone with visual impression	Support in diagnosing	Adds value in diagnosing situations	A feeling of being satisfied through a sense of increased patient safety
"On the other hand we were also very cautious that this support system should not be a way if you [patients] only wishes to visit a doctor”.	Risk for misuse of image communication	Assessing the level of care	Increases communication opportunities