Table 3.
Summary of the subcategories, categories, and the main theme.
| Subcategories/ Selected Informants Quotes |
Categories | Main Theme |
|---|---|---|
| Support in diagnosing | Adds value in diagnosing situations | A feeling of being satisfied through a sense of increased patient safety. |
| "Generally, I experience the device as an added value. I could see the patient and could even ask individual questions. I got an idea of the patient’s general condition and I could hear how the person communicated with me...or I could see how the person moved ". (RMS 4) | ||
| Usability | ||
| "Should video consultation be introduced to all [patients], the total care time will increase ... and the ambulance staff already have so much equipment and now they will carry an additional device”. (RMS 8) | ||
| Technical weaknesses | ||
| "The batteries did not properly work and it was just so uncomfortable that we lost some flexibility". (RMS 9) | ||
| Assessing the level of care | Increases communication opportunities | |
| "Do you talk about abdominal patients ... if you think of telephone conversations ... now I instead had a video consultation where I saw it was a huge patient so it is not possible to palpate…it means very much, so for me, it feels like patient safety enhancing because you get a lot of attention in the picture". (RMS 2) | ||
| "On the other hand, we were also very cautious that this support system should not be a way if you (patients) only wish to visit a doctor”. (RMS 1) | ||
| Patient dialogue | ||
| "It is very important how AN communicate with the patient” e.g." We will make a video consultation”…and if you are not prepared for it as a patient, you find yourself in a difficult situation. Better is if the AN in some professional way, prepared the patients e.g…”my doctor is able to see you for a second assessment…is that ok? That’s why professionalism is important to the patient”. (RMS 6) | ||
| Professional communication | ||
| "If you can increase the communication situation and you act as a team around the patients, even if you’re not geographically in the same place ... I’m convinced that teamwork increases… video consultation should be seen as something positive and not as something difficult or controlling…I can see positive effects for all collaborators". (RMS 4) | ||
| Team learning | ||
| “I think you can, in some way, find yourself in a learning situation. You maybe do not learn more specific medical facts, but you learn to understand. The relationship between AN and RMS is very important, to be able to consult each other in a better way with the video… It adds a dimension to the phone”. (RMS 6) |