Box 1.

Considerations when caring for palliative care patients during a pandemic (in the context of strict infection control measures).

Engage as much as possible with patient: verbal communication, ie explanation, general ‘chit-chat’ non-verbal communication, eg ‘thumbs up/down’ appropriate (safe) touching, eg hold their hand Ensure that basic care needs are met Ensure that symptoms are controlled Facilitate remote contact with family, eg using mobile phones Facilitate direct contact with family for end-of-life care patients Communicate regularly with family Consider modifications to environment (to improve patient experience) Manage expectations, eg preferred place of care/death