Table 4.

Perception regarding respectful maternity care among respondents n = 150.

RMC item	SD (%)	D (%)	DK (%)	A (%)	SA (%)
Dimension 1: friendly care
Cared with a kind approach	2 (1.3)	11 (7.3)	14 (9.3)	107 (71.3)	16 (10.8)
Treated in a friendly manner	3 (2.0)	25 (16.7)	19 (12.7)	92 (61.3)	11 (7.3)
Talked positively about pain and relief	3 (2.0)	42 (28.0)	15 (10.0)	81 (54.0)	9 (6.0)
Showed concern and empathy	4 (2.7)	36 (24.0)	13 (8.6)	91 (60.7)	6 (4.0)
Treated me with respect as an individual	3 (2.0)	37 (24.7)	14 (9.3)	88 (58.7)	8 (5.3)
Spoke to me in a language that I could understand	0 (0.0)	6 (4.0)	2 (1.4)	125 (83.3)	17 (11.3)
Called me by my name	6 (4.0)	19 (12.7)	15 (10.0)	97 (64.7)	13 (8.6)
Dimension 2: abuse-free care
Responded to my needs whether or not I asked	6 (4.0)	36 (24.0)	20 (13.3)	81 (54.0)	7 (4.7)
Slapped me (R)	105 (70.0)	5 (3.3)	5 (3.3)	7 (4.7)	28 (18.7)
Shouted at me (R)	77 (51.3)	3 (2.0)	4 (2.7)	21 (14.0)	45 (30.0)
Dimension 3: timely care
Kept waiting for a long time before getting service (R)	91 (60.7)	4 (2.7)	5 (3.3)	14 (9.3)	36 (24.0)
Allowed to practice cultural rituals in the facility	0 (0.0)	3 (2.0)	102 (68.0)	43 (28.7)	2 (1.3)
Service provision was delayed (R)	93 (62.0)	1 (0.7)	11 (7.3)	11 (7.3)	34 (22.7)
Dimension 4: discrimination-free care
Not treated me well because of some personal attribute (R)	115 (76.7)	6 (4.0)	9 (6.0)	0 (0.0)	20 (13.3)
Insulted me and my companions because of my personal attribute (R)	117 (78.0)	8 (5.3)	13 (8.7)	0 (0.0)	12 (8.0)

SD = strongly disagree, D = disagree, DK = do not know, A = agree, SA = strongly agree, and (R): the item is reverse coded.