Table 3.

Comparison of the lab’s performance in Shiraz University of Medical Sciences before and after the outsourcing, Iran, 2010–2012

Name of the unit and type		Ebn e Sina Hospital’s lab		Shooshtari Hospital’s lab		Ghotb aldin Hospital’s lab		Lamerd Hospital’s lab		Dabiran Medical Center’s lab
Indicator		Leased (before/after outsourcing)		Leased (before/after outsourcing)		Management (before/after outsourcing)		Leased (before/after outsourcing)		Leased (before/after outsourcing)
		Before	After	Before	After	Before	After	Before	After	Before	After
Economic indicators	Expenses*	70,770.05	293.09	33,120.17	266.45	34,532.37	6794.56	16,573.40	239.80	3916.86	0
	Income*	34,905.40	7061.01	27,045.03	3490.54	5755.39	0	15,107.91	1918.46	4796.16	0
	Profit/loss*	− 35,864.7	6767.92	− 6075.14	3224.09	− 28,777	− 6794.56	− 1465.49	1678.66	879.3	0
	Percentage in profit and loss changes	118		153		76		214		− 100
Access indicators	Number of staffs	3	6	9	6	11	8	3	5	1	2
	Number of clients	8172	12,924	22,356	38,568	12,000	15,492	21,888	25,476	4200	7128
	Working hours of unit	24 h	24 h	24 h	24 h	24 h	24 h	24 h	24 h	Morning	Morning
	Patient satisfaction	N/A	94.3%	N/A	60%	N/A	84.4%	N/A	76%	N/A	86.6%
	Employer’s satisfaction from contractor	N/A	80%	N/A	40%	N/A	80%	N/A	80%	N/A	60%

*Currency numbers are calculated based on US dollars