Table 1.
The user satisfaction questionnaire
| Questions | Response options | |||||
|---|---|---|---|---|---|---|
| 1. The upgraded laboratory result viewer is satisfactory | ① Strongly agree | ② Agree | ③ Neutral | ④ Disagree | ⑤ Strongly disagree | |
| 2. I know the expected turnaround time. | ① Strongly agree | ② Agree | ③ Neutral | ④ Disagree | ⑤ Strongly disagree | |
| 3. I understand the laboratory testing process (from ordering to reporting the result) | ① Strongly agree | ② Agree | ③ Neutral | ④ Disagree | ⑤ Strongly disagree | |
| 4. After requesting a "routine chemistry" test | 4‐1) I know whether the sample has been collected | ① Strongly agree | ② Agree | ③ Neutral | ④ Disagree | ⑤ Strongly disagree |
| 4‐2) I know whether the sample has arrived in the laboratory | ① Strongly agree | ② Agree | ③ Neutral | ④ Disagree | ⑤ Strongly disagree | |
| 4‐3) I know whether a test procedure has started | ① Strongly agree | ② Agree | ③ Neutral | ④ Disagree | ⑤ Strongly disagree | |
| 4‐4) I know when the laboratory results will be reported | ① Strongly agree | ② Agree | ③ Neutral | ④ Disagree | ⑤ Strongly disagree | |
| 4‐5) If the result report is delayed, I know the reason | ① Strongly agree | ② Agree | ③ Neutral | ④ Disagree | ⑤ Strongly disagree | |
| 5. I know the status of a test after ordering it | ① Strongly agree | ② Agree | ③ Neutral | ④ Disagree | ⑤ Strongly disagree | |
| 6. Communicating with the laboratory about the test progress was convenient | ① Strongly agree | ② Agree | ③ Neutral | ④ Disagree | ⑤ Strongly disagree | |