Table 1.

Implementation strategies

Strategy	Rationale	Delivered to and where	When/how often
Engagement
Establish implementation groups	Increase awareness, identify barriers and develop context specific implementation strategies	RACF staff and ED ASET nurses	Establish 3 months before implementation and meet monthly before and during planning/intervention/implementation
Education
ED visits by RACF staff	Increase awareness of residents’ ED transfer experiences	RACF staff and ED managers	Initial implementation of intervention and ongoing with change of RACF staff
RACF visits by ACE nurses and Telehealth Coordinators	Understand RACF context to enable implementation	ACE nurses at RACF sites	Every RACF at initial implementation
Education sessions on VTC and handover model	Increase RACF staff awareness of intervention	RACF staff	Initial implementation, ongoing with change of RACF staff
Staff training about video conference	Familiarise ED and RACF staff with video conference equipment used in intervention	RACF staff and ACE nurses at each ED	Initial implementation
Resources
RACF Aged-Care Emergency Clinical Resource Manual	Guide ACE nurses in decision making for care of RACF residents	ACE nurses	Project start
Manual for VTC and handover model including video conferencing	Guide ACE nurses and RACF staff to normalise the VTC and handover via video conferencing	ACE nurses and RACFs	Project start
Establish video conferencing system	Familiarise ED and RACF staff with video conference equipment used in intervention	EDs and RACFs	Project start
Project information sheet and information videos	Inform staff at RACFs and EDs about proposed model of care	EDs and RACFs	Ongoing
Compliance audits and feedback
Compliance audits and feedback	Monitor compliance and empower staff to continue with implementation strategies	Each site	Monthly from start of the implementation