. 2020 Jul 23;4:63. doi: 10.1186/s41687-020-00229-2

Table 5.

Entries related to the ICU diary leading to Improved Communication

Themes	Concepts	Entries
With Healthcare workers	Understanding the treatment and the course of disease Introducing & Associating the healthcare worker with the patient	1C SISTER: They are giving time for the entries from their busy schedule. 3B SISTER: They had written in medical terminology about father’s care. 9B SISTER: I read all writing about treatment in my own language (odia). I felt good about it. 13A SON: They have written clearly about their efforts to save my brother. 17A Brother: I could understand all machines they use, how my brother is eating food through pipe in the nose … I felt at ease. 3A SON: I introduced my parent well on first page- if doctors know the wonderful person, they will treat him with full efforts. 15B SISTER: I get to realize how caring they are towards their patient from their entries. 16B BROTHER: They are writing truthfully and in a fair manner. 1A Brother: Nursing staffs writing was touching. 7A WIFE: I have read. I thought, they were not treating a patient as an object but understanding him and trying to save his life. 9A BROTHER: After reading I got to know that they are sensitive towards our feelings and our patients.
With Patients	Documenting good times with loved ones	3A SON: I have to express my feeling towards my father in words. It’s very important for me as it is a medium to know about my father’s health. I wrote all that happened during shifting him from home to hospital because he was not conscious and would not remember it later. 8A SON: Usually I am very straightforward and even rude to my father. But in the diary, I have written everything emotionally. 13A SON: I felt very happy. I have never expressed myself about anyone like this before. 15B SISTER: I wrote for her to get better. Because I am very concerned about her as she is my most favorite sister among all others. 17A BROTHER: I also wrote about the anxious situation at home so that she can understand when she reads it after recovery. 18B GRANDSON: I wrote good words for Maa. How I missed her when she is in ICU. 31A DAUGHTER: Felt shy to write. If I had written everything I would have asked for her forgiveness because I have many fights with mother, good or bad. When she was in ICU, I missed these times.

Themes

Concepts

Entries

With Healthcare workers

Understanding the treatment and the course of disease

Introducing & Associating the healthcare worker with the patient

1C SISTER: They are giving time for the entries from their busy schedule.

3B SISTER: They had written in medical terminology about father’s care.

9B SISTER: I read all writing about treatment in my own language (odia). I felt good about it.

13A SON: They have written clearly about their efforts to save my brother.

17A Brother: I could understand all machines they use, how my brother is eating food through pipe in the nose … I felt at ease.

3A SON: I introduced my parent well on first page- if doctors know the wonderful person, they will treat him with full efforts.

15B SISTER: I get to realize how caring they are towards their patient from their entries.

16B BROTHER: They are writing truthfully and in a fair manner.

1A Brother: Nursing staffs writing was touching.

7A WIFE: I have read. I thought, they were not treating a patient as an object but

understanding him and trying to save his life.

9A BROTHER: After reading I got to know that they are sensitive towards our feelings and our patients.

With Patients

Documenting good times with loved ones

3A SON: I have to express my feeling towards my father in words. It’s very important for me as it is a medium to know about my father’s health. I wrote all that happened during shifting him from home to hospital because he was not conscious and would not remember it later.

8A SON: Usually I am very straightforward and even rude to my father. But in the diary, I have written everything emotionally.

13A SON: I felt very happy. I have never expressed myself about anyone like this before.

15B SISTER: I wrote for her to get better. Because I am very concerned about her as she is my most favorite sister among all others.

17A BROTHER: I also wrote about the anxious situation at home so that she can understand when she reads it after recovery.

18B GRANDSON: I wrote good words for Maa. How I missed her when she is in ICU.

31A DAUGHTER: Felt shy to write. If I had written everything I would have asked for her forgiveness because I have many fights with mother, good or bad. When she was in ICU, I missed these times.