Table 3.

Themes, categories and subcategories

Theme	Category	Subcategory
Adjusting to a novel medium of communication	Altered Practice Workflow	Streamlined communication
		Improved interdisciplinary cooperation
		Unpredictable workload
	Accepting the Digital Society	Expectations to be digital
		Improved digital experience over time
	Safe and Secure for Patients	Improved management of certain patient groups
		Accessible continuity
Digitally filtered primary care	Doesn’t Suit Everyone and Everything	Not suitable for all patient queries
		Digital communication as a partial solution
		An incomplete system
	Fears and Benefits of Digital Communication	Incomplete information transfer
		Ambivalence and uncertainty
		Superhuman capacity
		Affects the patient–provider relationship