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. 2020 Jul 8;8(7):e17982. doi: 10.2196/17982

Table 2.

Utilization of information community technology in community pharmacies (N=60).

Variable n (%)
Locatable via GPS and other navigation systems
59 (98)
Online advertisement medium

Facebook 28 (47)

Twitter 1 (2)

Instagram 1 (2)

None 30 (50)
Electronic payment systems
55 (92)
Tablet- or pill-counting machine
5 (8)
Barcode reading system for medicines/health products
47 (78)
Automated/unit-dose packaging machine
3 (5)
Labeling machine
16 (27)
Computer with internet facilities
56 (93)
Electronic patient record system
46 (77)
Online account of the clients
34 (57)
Communication with regular clients

Phone 50 (83)

Email 12 (20)

WhatsApp 9 (15)

Text message 22 (37)

Walk-in 26 (43)

Facebook 1 (2)

Fax 1 (2)

No communication 1 (2)
Online store of the pharmacy
16 (27)
Mobile or online apps for pharmacy store
13 (22)
Receipt of patient information from different mobile health apps
11 (18)
Website/software for drug information
52 (87)
Common website/software and sources for drug information

MIMSa 41 (68)

Google search 13 (22)

Medscape 2 (3)

National Pharmaceutical Regulatory Agency 3 (5)

Micromedex, Lexicomp 1 (2)

British National Formulary 1 (2)

NHSb Health 1 (2)

Up-to-Date 1 (2)

PubMed, NICEc 1 (2)
Use of common online business platforms to sell products/medicines

Lazada 10 (17)

Shopee 6 (10)

Esyms 8 (13)

11street 2 (3)

None 40 (67)
Software/programs for logistics and accounting
41 (68)

aMIMS: Monthly Index of Medical Specialties.

bNHS: National Health Service.

cNICE: National Institute for Health and Care Excellence.