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. 2020 Jun 24;9(6):e16964. doi: 10.2196/16964

Table 4.

Difficulties associated with monitoring during the study and related correction measures.

Study activity and associated difficulties or risks Measures to correct or mitigate
Correct use of the device

No use Send notifications encouraging use of the device
Call to remind participants and stress the use of the device
Problems with the server in recording of the data Perform maintenance of the platform
Call to record the daily use if more than 7 days without use
Defective Fitbit Provide contact number for technical problems
Test devices in advance
Forget username and/or password Provide contact number in the instruction book for technical concerns
Create database of patients and log-in data
Configure the app so that it does not log out the participants
Problems uploading the Fitbit data Explain that Bluetooth needs to be enabled for uploading of data; participants should synchronize data every day
Response to the weekly questionnaires

No response Send reminders in the form of notifications
Review responses from the platform
Consider a percentage of 30% as possible dropouts in recruitment
Loss of the patient from the study

No response to the calls Consider a percentage of 30% as possible dropouts in recruitment
Patients reject follow-up Follow-up call to all patients in the middle of the study to explore difficulties and problems, to encourage, etc