Table 5.

Acceptance of and concerns regarding web-based services of patients, family members, and the general population (n=361).

Characteristic		Patients and family members (n=184), n (%)	General population (n=177), n (%)
Acceptance
	Very willing to accept	89 (48.4)	74 (41.8)
	Fairly willing to accept	50 (27.2)	53 (29.9)
	Indifferent	38 (20.7)	42 (23.7)
	Tend to not accept	7 (3.8)	7 (4.0)
	Not accept	0 (0.0)	1 (0.6)
Perceived helpfulness
	Very helpful	50 (27.2)	46 (26.0)
	Fairly helpful	88 (47.8)	84 (47.5)
	Indifferent	39 (21.2)	41 (23.2)
	Tend to not be helpful	7 (3.8)	5 (2.8)
	Cannot be helpful	0 (0.0)	1 (0.6)
Willingness to pay
	Very willing	33 (17.9)	29 (16.4)
	Fairly willing	64 (34.8)	60 (33.9)
	Indifferent	68 (37.0)	64 (36.2)
	Tend to not be willing	18 (9.8)	19 (10.7)
	Not willing	1 (0.5)	5 (2.8)
Concerns
	Leakage of personal information	105 (57.1)	127 (71.8)
	Difficult to learn on mobile devices	60 (32.6)	77 (43.5)
	Difficult to keep recording and learning	66 (35.9)	84 (47.5)
	Not able to truly solve my problems	86 (46.7)	82 (46.3)
	Not professional or authoritative enough	71 (38.6)	98 (55.4)
	Other	6 (3.3)	7 (4.0)