Table 6.

Reliability and validity results.

Index	Mean	S.D.	Loadings (>0.70)	VIF (<5.00)
PU1	4.377	0.639	0.842	2.091
PU2	4.448	0.633	0.868	2.363
PU3	4.516	0.618	0.883	2.529
PU4	4.469	0.670	0.833	2.007
QU1	4.251	0.687	0.820	2.718
QU2	4.173	0.704	0.829	2.692
QU3	4.178	0.691	0.855	3.101
QU4	4.230	0.687	0.838	2.741
QU5	4.141	0.729	0.824	2.685
QU6	4.165	0.704	0.850	2.986
QU7	4.272	0.679	0.855	3.095
QU8	4.199	0.708	0.852	3.081
QU9	4.202	0.713	0.860	3.171
ST1	3.856	0.821	0.932	3.335
ST2	3.696	0.932	0.934	3.870
ST3	3.801	0.856	0.942	4.186
PRT1	4.380	0.660	0.903	3.161
PRT2	4.348	0.692	0.874	2.576
PRT3	4.390	0.666	0.914	3.585
PRT4	4.359	0.676	0.917	3.555
OR1	4.272	0.667	0.897	2.938
OR2	4.270	0.674	0.907	3.264
OR3	4.374	0.643	0.884	2.734
OR4	4.306	0.708	0.905	3.158
OS1	4.134	0.746	0.909	3.400
OS2	4.115	0.789	0.915	3.577
OS3	4.157	0.733	0.923	4.048
OS4	4.092	0.783	0.930	4.391
POT1	3.856	0.927	0.946	4.351
POT2	3.801	0.979	0.944	4.006
POT3	3.848	0.952	-	-
POT4	3.814	0.985	0.941	4.261
IU1	4.317	0.744	0.888	2.863
IU2	4.277	0.747	0.914	3.400
IU3	4.264	0.820	0.903	3.100
IU4	4.233	0.774	0.886	2.761
AU1	3.971	0.951	0.892	2.453
AU2	4.165	0.801	0.919	2.764
AU3	4.115	0.868	0.883	2.254