Table 3.
Planned and unplanned calls made by oral therapy centre nurses during follow-up
| Total | |
|---|---|
| Number of planned callsa | 2719 |
| Number of calls per patient made during follow-up; median (minimum to maximum) | 15 (1–58) |
| Duration of calls (min); median (minimum to maximum) | 10 (2–130) |
| Persons called, n (%) | 2821 |
| Patients | 1869 (66.3) |
| Town laboratory | 469 (16.6) |
| Patient helpers and families | 226 (8.0) |
| Hospital services | 60 (2.5) |
| Pharmacists | 52 (1.8) |
| Persons responsible for additional examinations | 39 (1.3) |
| General practitioners | 27 (1.0) |
| Town nurses | 34 (1.2) |
| Nurses in the medical oncology department | 20 (0.7) |
| Others | 14 (0.5) |
| Social services | 7 (0.2) |
| Psychologists | 4 (0.1) |
| Causes of calls, n (%) | 2719 |
| Test results | 1345 (49.4) |
| Systematic follow-up | 658 (24.2) |
| Treatment validations | 434 (16.0) |
| Administrative information | 168 (6.2) |
| Medical information | 74 (2.7) |
| Concomitant treatments | 25 (1.0) |
| Education | 15 (0.5) |
| Actions taken after phone calls, n (%): unplanned calls | 507 |
| Contact hospital doctors | 308 (60.7) |
| Request prescriptions | 81 (16) |
| Contact general practitioners | 27 (5.3) |
| Requests for home test check-ups | 25 (4.9) |
| Emergency hospitalisation | 17 (3.3) |
| Contact town nurses | 11 (2.2) |
| Reformulated hygiene/dietary advice | 11 (2.2) |
| Contact psychologists | 9 (1.8) |
| Contact patients | 8 (1.6) |
| Direct hospitalisation in a ward | 6 (1.2) |
| Contact nurse co-ordinators | 2 (0.4) |
| Contact family/caregiver | 1 (0.2) |
| Contact social services | 1 (0.2) |
aPlanned calls were made on days 8–10 for high-risk patients, then on days 15 and 30 and every 3 months thereafter