Table 4.
Unplanned calls received and made by oral therapy centre nurses during follow-up
| Total | |
|---|---|
| Number of calls received | 833 |
| Number of calls per patient during follow-up; median (minimum to maximum) | 6 (1–25) |
| Duration of calls received (min); median (minimum to maximum) | 10 (2–135) |
| Persons initiating calls, n (%) | 833 |
| Patients | 586 (70) |
| Patient helpers | 93 (12) |
| Family members | 58 (7) |
| Hospital services (other) | 24 (3) |
| Town nurses | 26 (3) |
| General practitioners | 19 (2) |
| Pharmacists | 12 (1.3) |
| Nurses in the medical oncology department | 8 (0.9) |
| Town laboratory | 6 (0.7) |
| Hospital service (additional examinations) | 1 (0.1) |
| Causes of calls, n (%) | 884 |
| Side effects | 334 (37.8) |
| Test results received | 84 (9.5) |
| Misunderstanding/reformulation | 79 (9.0) |
| Request for prescription | 74 (8.4) |
| Anxiety/moral support | 71 (8.0) |
| Administrative information | 59 (6.7) |
| Appointment confirmation | 47 (5.3) |
| Other | 46 (5.2) |
| Changing an appointment | 37 (4.1) |
| Concomitant treatments | 32 (3.6) |
| Request hospitalisation (emergencies) | 10 (1.1) |
| Request new appointments | 6 (0.7) |
| Hygiene/dietary advice | 5 (0.6) |
| Actions taken after calls, n (%) | 507 |
| Contact hospital doctors | 308 (60.7) |
| Requests for prescriptions | 81 (16) |
| Contact general practitioners | 27 (5.3) |
| Requests for home test check-up | 25 (4.9) |
| Emergency hospitalisation | 17 (3.3) |
| Contact town nurses | 11 (2.2) |
| Reformulated hygiene-dietary advice | 11 (2.2) |
| Contact psychologists | 9 (1.8) |
| Patient contact | 8 (1.6) |
| Direct hospitalisation in a ward | 6 (1.2) |
| Contact nurse co-ordinators | 2 (0.4) |
| Contact family/caregiver | 1 (0.2) |
| Contact social services | 1 (0.2) |