Table 2.
Summary of studies evaluating the effect of electronic bedside meal ordering systems on patient satisfaction
| Author (year) | Intervention | Patient satisfaction tool | Tool validity | Satisfaction of intervention group (%) | Satisfaction of comparator group (%) | Overall satisfactiona |
|---|---|---|---|---|---|---|
| Barrington et al (2018) | Patient‐directed BMOS | KCFSQ | Y | 46 | 54 | NAb |
| Hartwell et al (2016) | E‐menu | 10‐question survey | N | NA‐ | NA | NAb |
| Jamison et al (1996) | Computerised menu | Two‐page survey | N | 76 | 24 | ↑; P < 0.01 |
| Maunder et al (2015) | BMOS5 | ACHFPSQ; Meal Selection Survey | Y; N | 82 | 84 | →; P > 0.05 |
| McCray et al (2018) | BMOS | ACHFPSQ; Meal Selection Survey | Y; N | 65 | 35 | →; P > 0.05 |
Abbreviations: ACHFPSQ, Acute Care Hospital Foodservice Patient Satisfaction Questionnaire; BMOS, Bedside Menu Ordering System; E‐menu, electronic menu; KCFSQ, King's College Food Service Questionnaire; NA, not applicable; N, no; Y, yes.
a
Reported between group differences in patient satisfaction with overall hospital foodservice system.
b
Between group differences in patient satisfaction not assessed.