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. 2020 Jun 24;21(4):964–973. doi: 10.5811/westjem.2020.3.45932

Table 2.

Community organization interviews regarding how emergency department staff connects patients to community resources.

Topic Domain Sample questions
Social risk screening Suggestions for improving How can we improve patients’ experience answering these questions?
What information would be helpful for you to get about patients referred from the ED?
Resource linkage Experience Can you tell me about how people get referred to your organization? Specifically, from the healthcare system? From the ED?
Barriers What challenges do patients face accessing community resources?
Facilitators What makes it easier for patients to access community resources?
Suggestions for improving How could ED staff do a better job connecting people in the ED with community resources?
Logistics What would be the best way to connect a patient with your organization? Please tell me about your intake for new participants. Is there anyone else you think we should talk with about this?

ED, emergency department.