Table 1.

Patient education

Written information 1. Identify or create information pamphlets on COVID-19 symptoms, relevant call lines, social distancing requirements and hand hygiene in a range of formats and accessibility options including suitable for patients with lower health literacy, different languages, larger font and braille 2. Identify and promote reliable sources of information for patients e.g. the SA Health dashboard (https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/conditions/infectious+diseases/covid+2019) Dissemination of information 1. Display and hand out information and hand sanitiser in CMH waiting rooms and interview rooms 2. Offer support onsite via waiting room ‘concierge’, a clinician providing information to all visitors and staff upon entry 3. Offer demonstrations of good hand hygiene and support patients to learn this, including videos in the waiting room with support from concierge clinician 4. Post out pamphlets with hand sanitiser to patients 5. Care coordinators to bring written information and hand sanitiser with them to face-to-face visits when occurring Verbal information 1. CMH clinicians to provide verbal information and support on tele-health and face-to-face contacts, as well as dispel myths 2. Provide information regarding self-care (hygiene, sleep, maintaining and optimising physical and mental health, addressing anxiety) Cultural support 1. Provide referral to and liaison with cultural supports such as Aboriginal Cultural Healing team and Ngangkari healers to engage with patients about their health and holistic care