Table 2.

Pharmacy Professionals’ Barriers to Communication

Sr no	Author	Barriers to Patient–Pharmacist Interaction
1	Ayalew E, Seid Y, AgaluA16	Lack of knowledge (65.31%)
2	Nigussie WD17	Lack of knowledge on drugs (76.7%), lack of updated drug information (90%), Dispenser work experiences (AOR = 2.99) and average consultation time (AOR=3.42) were associated factors for satisfactory counseling.
3	Surur et al18	Limited knowledge about drugs (65.4%), lack of up-to-date drug information (39.7%), being unhappy with the task (66.2%), lack of good communication skills (60.5%) and shortage of time (33.8%)
4	Nigussie S and EdessaD19	Respect for patient (66.2) and time given for filling prescription (71.4). Patients’ perceived insufficient knowledge of pharmacists (AOR=2.50) was determinant of dissatisfaction.
5	Hirko N, Edessa D, SisayM20	Perceived poor communication (7.1%), not clear ascent of the dispenser (12.8%), impoliteness of the dispenser (6.4%), non-clarity of the dispenser’s guidance (9.2%) and insufficiency of the dispenser’ information (27.3%)
6	Hirko N, EdessaD5	Clearness of pharmacist’s voice and tone (16.6%), impoliteness of service provider (5.90%), non-clarity of the pharmacist’s instruction to patient (8.8%) and insufficiency of pharmacist’s knowledge (11.6%)
7	TayeY22	Pharmacists‘ communication skills (β= 0.44), pharmacists’ empathy (β= 0.07), provision of instruction on usage of medicines (β= 0.15) and provision of information on disease condition (β= 0.23) were determinants of satisfactory counseling.
8	Wabe NT, Raju N, Angamo MT23	Lack of knowledge (43.8%)
9	Ali S, Shimels T, Bilal AI24	Lack of updated drug information (91.5%) Educational qualification, knowledge and age had significant influence on counseling response (P<0.05)
10	Gelayee DA, Birara MK26	Lack of knowledge of practitioners (80.96%), lack of time of practitioners (7.94%) and lack of interest of practitioners (7.94%)
11	Belay et al27	Lack of knowledge of practitioners (37%), lack of updated drug information (49%), poor communication (52%), lack of confidence (25%), lack of interest (30%), lack of experience (30%), poor attitude (25%) and not considering it as part of professional duties (26%)