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. 2020 Aug 3;24(4):197–203. doi: 10.1016/j.jaapos.2020.06.004

Table 2.

Barriers to synchronous patient-to-provider virtual visits in pediatric ophthalmology5,6

Barriers Details
Implementation costs Lack of explicit economic framework, billing and reimbursement clarity; costs of home testing devices
Project reliability, sustainability, and applicability in all settings Workload required to implement programs in our current state without guarantee of long-term sustainability, effectiveness, and acceptance
Clarity surrounding legal, ethical, privacy, and security issues Concern about the medicolegal ramifications of diagnostic error
Data security and confidentiality
Lack of evidence regarding clinical and economic benefit Research is needed to evaluate patient-centered outcomes of newly implemented telehealth programs
Lack of strategic alignment between stakeholders Different interests, concerns, and priorities of professionals implementing programs, administrators promoting implementation, patients in need of care, etc
Strategic planning should incorporate a patient-centered approach (how patients view telemedicine and what they hope to gain)
Resistance to changing comfortable practices and familiar workflows to new uncertain and unstandardized models Programs must quickly adapt in response to technological changes; information systems and platforms evolving rapidly, requiring rapid training and adoption by clinicians
Unintended consequences, such as inequitable access and exacerbation of disparities and barriers to care Need for specific implementation strategies that consider language barriers, digital literacy, patient and family-centered approach:
  • Technology availability in different socioeconomic and geographic settings

  • Patient's ability to exercise choice of type of visit and guidance on appropriate indications

  • Transparency in expectations and implementation