Table 2.
Factors facilitating the use of the website and illustrative quotations.
| Theme and facilitators | Quotations | |
| Navigation | ||
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Navigation easy | “Oh. Piece of cake, really nice, it’s really clear, big obvious menus. Cause in some you really have to hunt for the link you want.” (Caregiver 8) |
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Information easy to find | “I found it useful, it was easy to manage, to find information, I would say.” (Caregiver 9) |
| Relevance | ||
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Helpful for decision making about housing | “It offers you a lot of links and people that you can talk to, to make the decision, because it’s a difficult one. You know you’d be happy in your own home, but you’re not safe there.” (Caregiver 8) |
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Increases knowledge and potential for more | “The more relevant information you add that responds to people’s immediate needs, the more useful it will be. I learned new things and I consider myself relatively educated.” (Caregiver 5)a |
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Reassurance (about doing the right thing) | “To have the support of somebody else saying, yes you’re doing the right thing and giving you places to look and people to talk to and that support you. Well it would have been really helpful for me.” (Caregiver 8) |
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Reassurance (about others experiencing the same thing) | “It was nice, the comments that made you feel less guilty, like you can get tired of doing the cooking or that there are incontinence problems, it’s normal. Everyone has those problems. It’s a good way to reassure people.” (Caregiver 5)a |
| Understandability | ||
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|
Simple language | “I didn’t find that very complicated. No.” (Caregiver 2)a |
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Transcripts useful for the hearing impaired | “What I also found useful was that there were transcripts, you could see the video, so you can also read... because some people have hearing problems or they’re not able to understand, they can read it as well.” (Caregiver 9) |
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Interactive (videos) | “The interactive part like that, with the little videos—that draws people in...I’d never seen that before.” (Caregiver 1)a |
| Realism | ||
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True to life even in another country | “I’m in a French context but things are quite similar to what you have in Canada. The type of resources, the needs, it’s the same. The organizations aren’t exactly the same. But what we’re looking for is the same, i.e. the help in the medical sector and all the more social things, like meals, home help, presence at home etc.; it’s all there.” (Caregiver 1)a |
aOriginal in French.