. 2020 Jul 12;10(7):115. doi: 10.3390/bs10070115

Table 3.

Analysis of trust and convergent validity of the measurement model.

Classification	Variable	Code	Standardized Factor Loading	Standard Error	T Value	CR	AVE	Cronbach α
Service relationship benefits	Confidence benefit (CB)	CB1	0.930	-	-	0.898	0.815	0.897
	Confidence benefit (CB)	CB2	0.874	0.043	23.121 ***	0.898	0.815	0.897
	Social benefit (SB)	SB1	0.900	-	-	0.908	0.768	0.907
		SB2	0.842	0.049	20.634 ***
		SB3	0.886	0.042	22.872 ***
	Economic benefit (EB)	EB1	0.843	-	-	0.817	0.691	0.817
	Economic benefit (EB)	EB2	0.819	0.060	15.770 ***	0.817	0.691	0.817
Service trust (ST)		ST1	0.933	-	-	0.948	0.858	0.948
Service trust (ST)		ST2	0.920	0.034	29.685 ***	0.948	0.858	0.948
Service satisfaction (SS)		SS1	0.928	-	-	0.948	0.838	0.912
Service satisfaction (SS)		SS2	0.903	0.037	26.910 ***	0.948	0.838	0.912
Customer engagement (CI)		CI1	0.894	-	-	0.912	0.825	0.904
Customer engagement (CI)		CI2	0.922	0.040	24.326 ***	0.912	0.825	0.904
Long-term relationship orientation (RI)		RI1	0.954	-	-	0.967	0.907	0.966
		RI2	0.966	0.024	41.200 ***
		RI3	0.936	0.028	35.383 ***

(1) Measurement model fit: χ²(df) 240.81, p 0.0 DF 98, χ²/degree of freedom 2.457, Root Mean Square Residual(RMR) 0.400, Goodness-of-Fit Index (GFI) 0.919, Adjusted Goodness-of-Fit Index (AGFI) 0.874, Normal Fit Index (NFI) 0.962, Tucker Lewis Index (TLI )0.968, Comparative Fit Index (CFI) 0.977, Root Mean Square Error of Approximation (RMSEA) 0.068. (2) * p < 0.05, ** p < 0.01, *** p < 0.001.