Table 5.

Hypotheses verification.

	Hypothesis	Standardized Factor Loading	Standard Error	CR (p)	Status of Acceptance	R2
H1	Confidence benefit → Service trust	0.622	0.06	10.952 ***	Accepted	0.797
H2	Social benefit → Service trust	0.249	0.071	3.331 ***	Accepted
H3	Economic benefit → Service trust	0.095	0.087	1.234	Rejected
H4	Confidence benefit → Service satisfaction	0.36	0.07	5.104 ***	Accepted	0.888
H5	Social benefit → Service satisfaction	0.029	0.06	0.427	Rejected
H6	Economic benefit → Service satisfaction	0.167	0.072	2.449 *	Accepted
H7	Service trust → Service satisfaction	0.458	0.071	6.048 ***	Accepted	0.681
H8	Service trust → Customer engagement	0.335	0.137	2.694	Rejected
H9	Service satisfaction → Customer engagement	0.509	0.148	4.041 ***	Accepted
H10	Service trust → Long-term relationship orientation	0.069	0.099	0.679	Rejected	0.775
H11	Service satisfaction → Long-term relationship orientation	0.335	0.114	3.09 **	Accepted
H12	Customer engagement → Long-term relationship orientation	0.523	0.06	7.764 ***	Accepted

(1) Structural model fit: χ²(df) 291.571, p 0.0, DF 104, χ²/degree of freedom 2.804, RMR 0.061, GFI 0.900, AGFI 0.853, NFI 0.954, TLI 0.960, CFI 0.970, RMSEA 0.075. (2) * p < 0.05, ** p < 0.01, *** p < 0.001.