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. Author manuscript; available in PMC: 2021 Aug 1.
Published in final edited form as: Am J Orthod Dentofacial Orthop. 2020 Aug;158(2):237–246.e4. doi: 10.1016/j.ajodo.2020.02.005

Table 1:

Eligible Orthodontists and Orthodontics-Only Offices with an Online Presence

Categories Reviews on Google Reviews on Yelp Reviews on
Google or Yelp		 No reviews on
Google or Yelp
Orthodontists (N = 807)
% with 1–5 star reviews (N) 89.2% (720) 62.1% (501) 92.4% (746) 7.6% (61)
% with 1- and 2-star reviews (N) 36.7% (296) 23.7% (191) 47.1% (380)
Orthodontic Offices (N = 1,234)
% with 1–5 star reviews (N) 80.9% (998) 50.8% (627) 85.3 (1,052) 18.2% (182)
% with 1- and 2-star reviews (N) 27.6% (340) 18.2% (224) 37.0% (457)
Distribution of All Reviews
Total number reviews 29,133 5,279
% 5-star reviews (N) 95.2% (27,733) 84.8% (4,476)
% 4-star reviews (N) 2.4% (690) 3.9% (205)
% 3-star reviews (N) 0.4% (104) 1.5% (79)
% 2-star reviews (N 0.4% (106) 2.0% (108)
% 1-star reviews (N) 1.7% (500) 7.8% (411)
Mean stars 4.89 4.56