Table 3.
The 10 PCC dimensions and the specific elements that comprise thema
| Patient-centered care dimensions | Examples of specific elements included in each dimension |
|---|---|
| Accessibility of providers |
-Telephonic access of the hospital -Accessibility of providers for questions |
| Information and explanation |
-Receiving written information -Receiving a scheduled overview of treatment plan |
| Communication skills of providers |
-Honesty and clarity on what to expect of the treatments -Providers talking about patients instead of talking to them |
| Involvement of patient in treatment |
-Openness to patient’s opinion and ideas about treatment -Opportunity to ask questions |
| Respect for values and needs |
-Access to patients’ own medical record -Empathy with patients’ emotions and current situation |
| Continuity and transition in treatment |
-Having a lead physician for evaluation and decision-making -Contradictory policy adhered by different providers |
| Professional competence |
-Providers using difficult words without explaining them -Physician being well prepared for appointments |
| Care organization |
-Waiting time between first visit and receiving treatment plan -Waiting time between two treatments |
| Physical comfort |
-Waiting room being comfortable -Waiting time in consultation waiting room being acceptable |
| Emotional supportb |
-Being informed about the psychological impact of treatment -Given the opportunity to consult a counselor who was familiar with problems connected with treatment -Receiving information on support group for FT patients -Partner and or family members provided with an information brochure |