Table 4.

Scores^a on a 0–3 scale provided by FT patients on their perception of the various dimensions of PCC, by IVF units

PCC Dimensions	IVF units
	1	2	3	4	5	6	7	8	SDb
Accessibility of providers	1.46	1.99	1.88	2.27	1.96	2.69	2.62	1.99	0.5–0.9
Information and explanation	1.81	1.85	2.25	1.87	1.94	2.47	2.25	1.87	0.4–0.6
Communication skills of providers	2.17	2.30	2.42	2.27	2.45	2.74	2.26	2.28	0.4–0.6
Involvement of patient in treatment	1.98	2.13	2.24	2.05	2.14	2.52	2.16	2.05	0.6–0.8
Respect for values and needs	1.86	2.01	2.28	2.08	2.33	2.55	2.13	1.77	0.5–0.8
Continuity and transition in treatment	2.11	2.04	1.90	2.00	1.89	2.36	2.23	2.34	0.4–0.6
Professional competence	2.16	2.20	2.22	2.27	2.20	2.51	2.15	2.39	0.3–0.5
Care organization	1.76	1.95	2.06	2.55	2.01	2.64	2.54	2.40	0.4–0.8
Physical comfort	1.92	1.59	2.04	2.04	1.79	2.20	1.79	2.31	0.6–0.8
Emotional support	1.21	1.27	1.72	0.85	1.02	2.18	1.78	0.65	0.8–1.1
Total	1.89	1.97	2.14	2.00	2.02	2.49	2.18	2.00	0.3–0.5

^aAll scores represent significant differences at the level of p < 0.001

^bThe range of standard deviation values of the average scores in all IVF units in each dimension