Table 5.

Gaps^a between the scores on a 0–3 scale provided by FT patients and providers on their perception of the various dimensions of PCC, by IVF units

PCC Dimensions	IVF unitsb
	1	2	3	4	5	6	7	8
Accessibility of providers	0.60	0.08	0.67	0.30	0.31	0.25	0.04	0.51
Information and explanation	0.16	0.56	0	0.78	0.50	0.15	0.45	0.39
Communication skills of providers	0.16	0.15	0.21	0.27	0.09	0.03	0.16	0
Involvement of patient in treatment	0.23	0.20	0.44	0.47	0.19	0.01	0.11	0.35
Respect for values and needs	0.14	0.34	0.25	0.40	0.14	0.30	0.17	0.72
Continuity and transition in treatment	0.28	0.31	0.06	0.15	0.05	0.25	0.35	0.16
Professional competence	0.35	0.15	0.38	0.01	0.17	0.10	0.23	0.21
Care organization	0.24	0.13	0.29	0.08	0.04	0.13	0.01	0.12
Physical comfort	0.11	0.26	0.33	0.10	0.24	0.25	0.47	0.14
Emotional support	1.19	1.23	0.85	1.40	1.00	0.82	1.20	1.70
Total	0.02	0.23	0.08	0.42	0.26	0.11	0.34	0.39

^aAll gap scores represent significant differences at the level of p < 0.001

^bThe result of the subtraction of the patients’ scores from the provider scores in absolute values