Table 3.

Product-moment Correlations Among Patient Experience Measures.^a

Measure	Communication	Administrative Assistant	Global Ratings	Office Appearance	Perceived Outcomes	Insurance Expectations Met
Access	0.59	0.34	0.40	0.27	0.33	0.07
Communication	1.00	0.36	0.62	0.39	0.50	0.03
Administrative assistant		1.00	0.32	0.27	0.24	0.08
Global ratings			1.00	0.50	0.64	0.05
Office appearance				1.00	0.28	0.14
Perceived outcomes					1.00	0.05

^aAll correlations significant at P < .0001 except for correlations of insurance expectations met with access and administrative assistant (P < .05) and correlations of insurance expectations met with communication, global ratings, and perceived outcomes (P > .05).