Table 4.
CAHPS Item Responses for Chiropractic Sample and 2016 CAHPS Database.a
| Item | Chiropractic Sample (n = 1835; %) | CAHPS Database (n = 137 416; %) |
|---|---|---|
| Communication | ||
| How often did this chiropractor (provider) explain things in a way that was easy to understand? | ||
| Never | 2 | 1 |
| Sometimes | 2 | 2 |
| Usually | 10 | 10 |
| Always | 86 | 86 |
| How often did this chiropractor (provider) listen carefully to you? | ||
| Never | 1 | 1 |
| Sometimes | 3 | 2 |
| Usually | 10 | 8 |
| Always | 85 | 88b |
| How often did this chiropractor (provider) show respect for what you had to say? | ||
| Never | 1 | 1 |
| Sometimes | 1 | 2 |
| Usually | 6 | 6 |
| Always | 92 | 91 |
| How often did this chiropractor (provider) spend enough time with you? | ||
| Never | 1 | 1 |
| Sometimes | 3 | 3 |
| Usually | 17 | 11 |
| Always | 79 | 85b |
| Global rating | ||
| What number would you use to rate this chiropractor (provider)? | ||
| 0-6 | 3 | 4 |
| 7-8 | 17 | 13 |
| 9 | 25 | 19 |
| 10 | 55 | 63b |
| Access | ||
| When you contacted this chiropractor’s (provider’s) office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed? | ||
| Never | 2 | 3 |
| Sometimes | 5 | 7 |
| Usually | 21 | 21 |
| Always | 72 | 69c |
| When you contacted this chiropractor’s (provider’s) office during regular office hours, how often did you get an answer to your question that same day? | ||
| Never | 0.5 | 5 |
| Sometimes | 3 | 9 |
| Usually | 10 | 25 |
| Always | 87 | 61b |
| When you contacted this chiropractor’s (provider’s) office after regular office hours, how often did you get an answer to your question as soon as you needed? | ||
| Never | 0 | 7 |
| Sometimes | 13 | 9 |
| Usually | 21 | 22 |
| Always | 66 | 62b |
| How often did you see this chiropractor (provider) within 15 minutes of your appointment time? | ||
| Never | 6 | 10 |
| Sometimes | 6 | 14 |
| Usually | 19 | 36 |
| Always | 69 | 40b |
Abbreviation: CAHPS, Consumer Assessment of Healthcare Providers and Systems.
aThe CAHPS items were administered using a 6-month reporting window in the database while we used a 3-month reporting window in the chiropractic sample to cover the time between baseline and the 3-month follow-up assessment.
bz test of significance of differences in percentages in most positive response category: P < .001.
cz test of significance of differences in percentages in most positive response category: P < .01.