Table 1.

Descriptive for Dependent, Independent, and Control Variables (Measurements and Frequencies).

Dependent Variables Domain	Variable	Measure	N	%
Nurse communication	Treat with courtesy and respect	0 = Other	565	13.3
		1 = Always	3670	86.7
	Listen carefully	0 = Other	1014	24.1
		1 = Always	3200	75.9
	Explain in way understand	0 = Other	1072	25.6
		1 = Always	3116	74.4
Physician communication	Treat with courtesy and respect	0 = Other	540	12.9
		1 = Always	3658	87.1
	Listen carefully	0 = Other	897	21.5
		1 = Always	3276	78.5
	Explain in way understand	0 = Other	1096	26.3
		1 = Always	3075	73.7
Staff responsiveness	Call button	0 = Other	1508	39.5
		1 = Always	2309	60.5
	Bathroom or bedpan	0 = Other	833	30.6
		1 = Always	1885	69.4
Environment	Cleanliness	0 = Other	1079	26.1
		1 = Always	3063	73.9
	Quietness	0 = Other	1676	40.4
		1 = Always	2469	59.6
Overall rating	Rating of hospital	0 = Other	1188	27.8
		1 = Best (9 and 10)	3090	72.2
Overall recommend	Recommend hospital	0 = Other	2774	66.7
		1 = Definitely yes	1384	33.3
Independent variable	Number of interdepartmental transfers	0 = No transfer	1175	32.4
		1 = Once	1394	38.5
		2 = Twice	633	17.5
		3 = Three or more	421	11.6
Overall health status	Rate overall personal health	0 = Other	2392	66.0
		1 = Excellent	1231	34.0
Highest level of education	Education level	0 = Other	1812	50.0
		1 = High school/higher	1811	50.0
Race/ethnicity	Race/ethnicity	0 = Other	3186	87.9
		1 = Non-Hispanic White	437	12.1
Age	Age	0 = Other	1047	28.9
		1 = 60-higher	2576	71.1
Gender	Gender	0 = Other	1714	47.3
		1 = Female	1909	52.7
Insurance	Insurance	0 = Other	1932	53.3
		1 = Medicare	1691	46.7
Discharge unit/department	Higher level of care	0 = Other	2255	62.2
		1 = Adult critical care, step-down, cardiac, telemetry	1368	37.8
Admission source	Admission source	0 = Other	1496	41.3
		1 = Emergency	2127	58.7