Table 4.

Patient service rating and feedback comments

Rating	Number	Comments
5* rating	58
4* rating	3	1=long waiting time for connection, 1=poor internet connection, 1=video consult closed over bank holiday
3* rating	0
2* rating	1	Poor connection and patient was advised to attend A&E and did not want to given COVID-19
1* rating	0
Total	62

Due to the speed of service deployment, feedback services were not available from go-live, so feedback is only available for a proportion of patients seen towards the end of the audit period.

A&E, accident and emergency department.