Table 2.
Source and content characteristics of smart assistant responses.
| Variable | Value (N=103), n (%) | ||
| Sourcea |
|
||
|
|
Health information provider | 36 (35.0) | |
|
|
Federal/city/state | 25 (24.3) | |
|
|
Nonprofit/advocacy group | 15 (14.6) | |
|
|
Physician | 10 (9.7) | |
|
|
Other | 9 (8.7) | |
|
|
News/media organization | 8 (7.8) | |
|
|
Business | 6 (5.8) | |
|
|
Journalist/press | 2 (1.9) | |
|
|
Politician | 2 (1.9) | |
|
|
Health care organization | 1 (1.0) | |
| Content |
|
||
|
|
Format of the smart assistant responses |
|
|
|
|
|
Video | 30 (29.1) |
|
|
|
General web page | 24 (23.3) |
|
|
|
Article | 14 (13.6) |
|
|
|
FAQb site | 19 (18.4) |
|
|
|
Other | 6 (5.8) |
|
|
|
Blog post | 3 (2.9) |
|
|
|
Location/map/directions | 1 (1.0) |
|
|
Topics mentioned in the smart assistant responsesa |
|
|
|
|
|
Cancer | 77 (74.8) |
|
|
|
Vaccines and side effects | 57 (55.3) |
|
|
|
Sexual behaviors | 26 (25.2) |
|
|
|
Access to medical care | 20 (19.4) |
|
|
|
Direct impacts on loved ones | 13 (12.6) |
|
|
|
Conspiracy theories | 6 (5.8) |
|
|
|
Vaccines are ineffective | 6 (5.8) |
|
|
|
Mass media | 6 (5.8) |
|
|
|
Risk of disease is lower than risk of adverse vaccination events | 2 (1.9) |
|
|
Sentiment expressed toward vaccines in smart assistant responses |
|
|
|
|
|
Positive | 65 (63.1) |
|
|
|
Neutral | 18 (17.5) |
|
|
|
Ambiguous | 11 (10.7) |
|
|
|
Negative | 7 (6.8) |
aTotals may exceed 100% owing to the availability of multiple response options.
bFAQ: frequently asked question.