TABLE I.

kBOT Evaluation Metrics

Metrics		Questions
Quality of chatbot	Naturalness	• kBot uses simple and understandable vocabulary. • kBot dialogues were unambiguous. • kBot dialogues were natural.
	Information delivery	• kBot provides patients with the right information at right time. • Information provided by kBot helps an asthma patient manage their asthma better.
	Interpretability	kBot properly understood what a patient intended to say during the conversation. The patients will be able to express their current asthma condition and medication usage accurately through the conversation.
Technology acceptance		• The information kBot is trying to collect through the conversation adequately conveys a patient’s asthma condition. • I recommend this technology to monitor and manage a patient’s daily asthma condition. • Overall, I am very satisfied with this technology.